FAQs

There are many definitions of the “Cloud” but in our case, it refers to highly available, scalable, and virtualized servers accessible over the internet. Each of these virtual servers can be controlled through a user-friendly control panel.

A CDN is used to distribute copies of static content such as images and videos to the edge of the network, making it geographically closer to your customers. However, this only works for content that is static and not dynamic, and cannot be used for dynamic web content or general compute applications in the same way as a Cloud Server.

You can host any services you like from your Cloud Server including web hosting, application hosting, software as a service hosting, or even an Asterisk Voicemail IP system. You will have root access to your server so you are in complete control as long as it doesn't violate our terms of service.

There is no limit to how many services, domains, or applications you can run from a Canadian Cloud Hosting server. However, you need to make sure that you allocate enough resources to deal with the services you expect to provide.

Cloud Servers with Canadian Cloud Hosting can be setup online within minutes. You get a user-friendly control panel and the use of pre-installed software that requires very little experience to get started. It is important to remember that Cloud VMs by default are not managed. Each user is responsible for maintaining their own server.

If you break your system, you can easily get it back up and running again either by restoring a recent backup, or by deleting it and creating a new VM with a clean installation. Both options can be completed right through your control panel.

Because of the simplicity of our self-managed platform, all Canadian Cloud Hosting services are entirely self-managed and can be controlled directly through the user control panel.

If you are running a more complex configuration, or want some assistance, you can add Managed Support to your account for $20.00 a month. We will assist in updating your server, patching your applications, and performing server hardening when needed. In addition, you will have 24/7/365 access to our support team.

Yes, simply register for an account and purchase domains through your control panel. The cost is dependent on what type of domain is being purchased.

Shared Hosting is our most popular way of getting started online. It is a quick and low-cost way to set up a website. Shared Hosting gets its name because multiple shared hosting customers will share one server, making it more affordable to use. Each website is given its own amount of space to operate, essentially “sharing” the server space with others. In most cases, websites stay in their own space and don’t cause any disruptions to those around them. You only pay for a portion of what it would cost to host a website on your own server because you are sharing the space.

Private Clouds are for organizations looking for maximum control of their data with the benefits of the cloud. Canadian Cloud Hosting offers single server and highly available private cloud configurations that leverage VMware or Hyper-V. Our team has extensive experience designing, running, and supporting private cloud environments for organizations of all sizes.

Yes, you can select from 100s of preconfigured templates including Windows 2008, Windows 2003, Redhat, Debian, Fedora, Ubuntu, and CentOS right from the control panel. Plus, you have the ability to one-click install many leading applications like WordPress, Drupal, and Joomla.

Yes, Canadian Cloud Hosting offers control panels for Linux and Windows Servers. You can add cPanel and/or Plesk to your server during the sign-up process. For customers who want a preconfigured package, we also offer cPanel and Plesk Shared Cloud Hosting with industry-leading virtualization from VMware.

It's very easy to upgrade an existing Cloud Server. Simply log into your control panel, buy some additional resources, and assign them to your machine. The system will shut down your machine, upgrade it, and bring it back up automatically.

Yes, you can purchase a virtual load balancer. Please contact our support team to get started.

With our virtual load balancing, you are able to support clusters of virtual machines that present themselves to your users as a single website or application. Traffic is distributed across all of your virtual machines in the cluster, which improves performance and resilience for cloud hosting end users.

Absolutely. You can configure a software-based firewall on your server with these steps:

• Log in to your control panel
• Select "Manage."
• Pick the cloud server where you would like to add a firewall.
• Click on the “Network” tab where you will see an option for a firewall where you can configure your settings.

You can also email our support team at support@cacloud.com for configuration assistance for $10.00. If your server is self-managed, we recommend keeping your applications and operating system up-to-date with patches to keep your systems secure.

Yes, you can restrict allowable IP addresses by accessing your account and selecting “Allowed IP Access” in the Quick Links section on the right side.

You can get real time status on your server by visiting your control panel and selecting “Server Status” through the “Quick Links” section on the right side.

Each vCPU is the equivalent of one physical core or 2.67GHz.

At any time, you can create a new Cloud Server from any of our templates by recreating your server, or adding a new server built around your new requirements. Simply follow these steps:

• Log in to your control panel.
• Select “Manage.”
• Click on the “Rebuild” button.
• Once selected, you can pick your OS and distribution and begin the rebuild process.

All systems come automatically configured with at least 1 dedicated IP address, as indicated in each hosting plan. If additional IPs are required, you can purchase those directly from the control panel, or email sales@cacloud.com to request additional IPs.

Backup solutions can be purchased as an additional service.

Once backups are enabled on your system, backups will be completed automatically daily, so you will always have the opportunity to roll back your cloud server in case something goes wrong. Simply follow these steps:

• Log in to your control panel.
• Select “Manage.”
• Click on the “Storage” tab.
• Enable auto-backup and/or modify your existing backup settings.

Each server comes with a direct connection to the network backbone and utilizes premium Tier 1 Bandwidth. We do not throttle or limit your traffic in anyway.

Each Cloud Server is made up of one or more nodes. Each node is allocated a guaranteed amount of CPU and RAM as well as shared storage space and monthly bandwidth. The great thing is that each of the resource options can be upgraded through your control panel. The more resources you assign to a Cloud Server, the more physical resources will be dedicated to your system. Unlike many other providers, we do not oversell or share any resources between machines.

Canadian Cloud Hosting does offer an optional Managed Support plan starting at $20.00 per month. Our team will perform OS updates, vulnerability patching, and server hardening for you. In addition, you get access to our experienced Managed Support team for help with setup and management of your VPS.

This depends on how much data is stored on your server(s), but typically, upgrades are completed within one to two minutes while downgrades can take up to one hour.

If you are using a Shared Cloud Hosting plan, Cloud VM, or Private Cloud, all charges are billed monthly to a credit card. Services can be cancelled at any time. All invoices are available through your control panel interface.

Each server comes with a dedicated allocation of bandwidth and once that is exceeded, there could be an additional charge. Please review your Cloud Server pricing under your control panel for further details.

You can add funds at any time by simply logging into your account and selecting the option “Add Funds” on the right side.

Canadian Cloud Hosting offers a variety of payment methods including Paypal, Credit Card, eSelectPlus, and Check Payment.

Yes, you can add additional access to your services by following these simple steps:

• Log in to your control panel.
• Select “Dashboard.”
• Look at the quick links on the right side for the option to “Manage Contacts.”
• Follow the prompts and update your account accordingly.

Changing your password is very easy and can be updated by simply accessing your account and selecting the “Account” tab at the top of the page. Select the “Change Password” option and follow the prompts.

Yes, Canadian Cloud Hosting is a 100% Canadian-owned and operated business. All web hosting and cloud server plans are located in one of our Canadian data centres and each client can be assured that we abide by all Canadian privacy and security regulations.

Yes, our support team is available 24/7 at support@cacloud.com. However, because Cloud Servers are self-managed, you should verify what is supported with your plan and know that the standard response time for our support team is 24 hours. If you need true 24/7/365 response time, sign up for our Managed Support service.

Our data centres are located in Vancouver and Toronto. You can find out more about each location on our data centre page.

Yes, Canadian Cloud Hosting is SSAE 16 Type II (formerly SAS70) certified and we complete our annual audits every May. Through this certification, we are able to help our clients meet their corporate governance requirements and can provide audited reports upon request.

All data is stored on our RAID10 SAN and is encrypted with 256 bit AES encryption. If you have backups enabled for your system, these will be stored separately from the primary data store. All servers and storage are 100% Canadian and abide by Canadian privacy and security requirements.