Support · Contact

Reach the CACloud team.

Questions about our services, media enquiries, or a report under our Acceptable Use policy: phone or email reaches the right team. Support is here 24/7.

Email salesSubmit a support ticket1-866-821-8355
  • 3Facilities, all in Canada
  • 2Cities: Toronto and Vancouver
  • SOC 2 Type IIReport held
  • 1-866-821-8355Phone

Channels

Choose by what you need.

Sales and support are separate teams. Sending your question to the right one gets a faster answer.

  • Sales

    New services and setup

    Interested in a plan, or wondering how to set up your cloud? The sales team answers both.

    Contact the sales team

  • Support

    Something not working

    Open a ticket with the cloud support team, or email support@cacloud.com. One issue per ticket.

    Submit a ticket

  • Phone

    Prefer to talk?

    Sales, support and billing share one toll-free number.

    1-866-821-8355

  • Self-serve

    Look it up first

    The Knowledge Base has step-by-step articles. The FAQs answer the common questions.

    Knowledge Base

Who you are dealing with

CACloud is operated by Canadian Web Hosting.

Every channel below reaches the same Canadian company. Post is for formal notices; email is faster for everything else.

Phone
1-866-821-8355
Sales
sales@cacloud.com
Support
support@cacloud.com
Billing
billing@cacloud.com
Post
Canadian Web HostingPO Box 28011West Pender St POVancouver, BC, CanadaV6C 3T7

To report a breach of our Acceptable Use policy, email abuse@canadianwebhosting.com. The policy is on the Legal page.

Hands-on help

Managed Support

Every CACloud server is self-managed. If you would rather we handled operating system updates, patching and hardening, add Managed Support for a monthly fee and get a 24/7/365 response time. The current price is on the product page.

See Managed Support

Server status

Maintenance and outage notices

Real-time status for each server is in the customer panel under “Server Status” in the Quick Links. If you think a service is down, open a ticket.

Related

Not sure which cloud fits?

Tell sales what you run today and where it needs to live. We will point you to the right plan, in Toronto or Vancouver.

Email salesCompare cloud servers