Services · Managed Support

Managed Support

Every CACloud server is self-managed by default. Add Managed Support and our engineers take over the patching, monitoring, hardening and troubleshooting, around the clock.

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  • 3Facilities, all in Canada
  • 2Cities: Toronto and Vancouver
  • SOC 2 Type IIReport held
  • 1-866-821-8355Phone
  • 24/7/365
  • In-house engineers
  • Toronto + Vancouver
  • Up to 5 servers

Tiers

Three tiers. Each includes the one before it.

Tier 1 covers one server. Tier 2 adds security tooling. Multi-Server extends Tier 2 across up to five servers. Sales quotes each tier for your setup.

  • Tier 1

    One server, kept patched, monitored and hardened by our team.

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  • Tier 2

    Tier 1 plus a web application firewall, malware scanning and KernelCare. Cloudflare Magic Transit network DDoS protection is already included with standard VPS hosting.

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  • Multi-Server

    Tier 2 across up to five servers, with optimization and deeper troubleshooting.

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What each Managed Support tier includes
IncludedTier 1Tier 2Multi-Server
24/7 support from our engineersIncludedIncludedIncluded
Round-the-clock ping monitoring of the serverIncludedIncludedIncluded
Managed rebootsIncludedIncludedIncluded
Updates and patches applied for youIncludedIncludedIncluded
Application installationIncludedIncludedIncluded
TroubleshootingIncludedIncludedIncluded
Server hardeningIncludedIncludedIncluded
Security servicesIncludedIncludedIncluded
Kernel updates without a reboot (KernelCare)IncludedIncluded
Web application firewall (WAF)IncludedIncluded
Server and resource monitoringIncludedIncluded
Continuous malware scanningIncludedIncluded
Server managementIncludedIncluded
Covers up to 5 servers: cloud, VPS and dedicatedIncluded
Server and resource optimizationIncluded
Application, latency and security troubleshootingIncluded

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Need faster answers, not a managed server?

Priority Ticket Support keeps your server self-managed but moves every ticket you open to the front of the queue. It is the one support product you can add from the cart.

Not sure which you need? Self-managed means you run the operating system and we run the platform; the Support Policy draws the line. Managed Support moves that line so we run the operating system too.

Priority Ticket Support

  • $20.00 CADper month
  • $60.00 CADevery 3 months
  • $120.00 CADevery 6 months
  • $240.00 CADper year
  • Automatic high priority status for tickets
Order Priority Ticket Support

What managed hosting covers

Direct access to our engineers, at every phase.

Managed Hosting Support covers planning, deployment and the day-to-day running of your site or application. The list below is what that means in practice.

  • Direct access to our engineers for any hosting problem
  • Compromised server recovery
  • Backup and restore help (on servers with two or more drives)
  • Service restoration after a failed drive
  • Best-effort support for third-party applications
  • cPanel/WHM updates and assistance
  • MySQL and MS SQL updates and optimization
  • PHP compilation and updates
  • FTP troubleshooting
  • Kernel upgrades and OS patches
  • Planning, deployment and hosting of your site or application
  • High-bandwidth consultation
  • SSL configuration and installation
  • Email troubleshooting
  • High server load troubleshooting
  • Hardware replacement within 1 to 6 hours
  • Software firewall installation and configuration
  • Database corruption assistance
  • Custom DNS configuration
  • Help with system alerts and warnings

Features

Built and run by the same team.

  • Flexible

    Public cloud, private cloud and redundant infrastructure: the hosting under a managed plan is shaped to fit what you run, not the other way round.

  • Support

    Support is staffed 24/7 by our own engineers, who work as an extension of your team. Your priorities set the order we work in.

  • Performance

    Managed environments can be tuned for low latency or high availability, on the same hardware and network as our cloud servers.

  • In-house infrastructure

    We build and run the platform ourselves. When something breaks, the people fixing it are the people who built it.

FAQ

Self-managed or managed?

What is the difference between Self-Managed and Managed?

All CACloud services are self-managed. You control them directly through the user control panel. If you run a more complex setup, or want some help, you can add Managed Support to your account for a monthly fee; the current price is on the Managed Support page. We then update your server, patch your applications and harden the server when needed. You also get 24/7/365 access to our support team.

Do you offer Managed Services?

Yes. CACloud offers an optional Managed Support plan for a monthly fee; the current price is on the Managed Support page. Our team performs OS updates, vulnerability patching and server hardening for you. You also get our Managed Support team's help with setting up and managing your server.

More answers on the FAQs page.

Tell us what you run. We will quote the tier that fits.

Email sales with the servers you have and what keeps you up at night. If all you need is a faster queue, order Priority Ticket Support now.

Get a quoteOrder Priority Ticket Support