About CACloud

Owned in Canada, run from Canada, since 1998.

CACloud is the cloud hosting brand of Canadian Web Hosting, a Canadian company owned and managed in Canada. Our servers, our data centres and our support team are here too, and the company behind them has been hosting since 1998.

  • 1998Founded
  • 3Facilities
  • 2Cities
  • Canadian owned
  • SOC 2 Type II
  • Toronto and Vancouver
  • Since 1998
  • Support 365 days a year

Who is responsible

One company runs the whole service.

CACloud is operated by Canadian Web Hosting. The same company publishes the legal terms, runs the support desk and sends the bill.

Canadian Web Hosting has hosted websites, email and servers since 1998. In 2012 it launched CACloud as its cloud division, with its own website and its own product line. Both brands are run by the same company.

The legal terms, the privacy policy and the service level for every CACloud product are published on this site. They name Canadian Web Hosting as the operator, and they give a postal address in Vancouver, British Columbia. Questions about any of them go to the addresses on the right.

Ownership matters more than address, and this is why. The US CLOUD Act requires a US provider to hand over data in its possession, custody, or control, and says in its own text that this applies regardless of whether the data is located within or outside of the United States.1 A Canadian region does not change which law the provider answers to. CACloud is not a US provider: it is incorporated in Canada, owned in Canada and run in Canada. Canada's own government puts the other half plainly: data residency does not mitigate against the application of foreign laws.2

To be clear about the limit: this is not a claim that nobody can ever ask for your data. Canadian production orders and mutual legal assistance requests still exist. It is a claim about whose law decides — Canadian law, in Canadian courts.

1. 18 U.S.C. § 2713, added by the CLOUD Act, Public Law 115-141 (2018). Quoted from the statute.
2. Government of Canada, White Paper: Data Sovereignty and Public Cloud, Treasury Board of Canada Secretariat, Appendix A. Nothing on this page is legal advice.

Post
Canadian Web HostingPO Box 28011West Pender St POVancouver, BC, CanadaV6C 3T7

Why choose CACloud

Seven reasons, each one checkable.

No superlatives. Every reason below points at something you can read on this site or visit in person.

  • Canadian-owned, not just Canadian-hosted

    CACloud is operated by Canadian Web Hosting, the hosting business of iDigital Internet Inc. — incorporated in British Columbia in 1998 and owned by a Canadian citizen. A foreign provider can rent floor space in Toronto; it cannot become a Canadian company.

  • In business since 1998

    CACloud is the cloud brand of Canadian Web Hosting, a hosting company that has run without a break since 1998. The company that ran hosting in 1998 is the company that runs the cloud today.

  • Data centres in Toronto and Vancouver

    Three facilities in Canada: 151 Front Street in Toronto, 555 West Hastings in Vancouver and 1478 Hartley Avenue in Coquitlam. Each has UPS and diesel backup power, card-access security and cameras, and a network operations centre staffed 24 hours a day.

  • Audited controls: SOC 2 Type II

    The group holds a SOC 2 Type II report. That is an independent audit of how the service is run, not a self-declared badge. The Compliance page explains what it covers.

  • A written service level

    Our Service Level Agreement commits to 99.9% or 99.95% monthly availability, depending on the product, and pays credits of up to 30% of the bill for that region when we miss it.

  • Your choice of platform

    SSD cloud servers for most workloads. A private cloud on your own nodes when you need your own hardware. Shared cPanel and Plesk hosting for a single site.

  • Support 365 days a year

    Support is in-house and available every day of the year by phone, email and ticket. Managed Support adds patching, monitoring and managed reboots when you want the team to look after the server itself.

Details: the SLA, the data centres, compliance, the support policy and Managed Support.

Where your data lives

Three facilities, all in Canada.

A Canadian region on a foreign cloud is still owned and run by a foreign company. Here the owner, the operator, the buildings and the support desk are all Canadian.

  • Toronto

    151 Front

    151 Front Street, Toronto, ON M5J 2N1, Canada

  • Vancouver

    555 West Hastings

    555 West Hastings St. Vancouver, BC V6B 4N5, Canada

  • Vancouver

    1478 Hartley Ave

    1478 Hartley Avenue, Coquitlam, BC

See the facilities tableHow the network is secured

Talk to the company that owns and runs your servers.

Sales and support are in Canada and available every day of the year. Call 1-866-821-8355 or email us.